Privacy Policy

Makenica Private Limited
46, 7th Main, JC Industrial Estate, Bengaluru Karnataka 560062
Email: support@makenica.com | Phone: +91-9606770777

Effective Date: November 2024
Last Updated: October 2025

1. Introduction

1.1 Our Commitment to Privacy

Makenica Private Limited ("Makenica," "Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website at makenica.com ("Website") or use our 3D printing services.

1.2 Scope of This Policy

Our Website and online platforms
Account registration and user interactions
File uploads and service requests
Customer communications and support
Marketing and promotional activities
Contest and promotional participation

1.3 Legal Framework

The Digital Personal Data Protection Act, 2023 (DPDP Act)
Information Technology Act, 2000 and its amendments
Information Technology (Reasonable Security Practices) Rules, 2011
Consumer Protection (E-commerce) Rules, 2020

1.4 Consent and Agreement

By using our Website, creating an account, uploading files, or engaging with our services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy. If you do not agree with these practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

Account Information:

Full name and contact details
Email address and phone number
Company name and designation (for business accounts)
Billing and shipping addresses
Account preferences and settings

Transaction Information:

Order details and specifications
Payment information and billing records
Shipping and delivery preferences
Purchase history and order tracking data

Communication Data:

Correspondence through email, phone, or chat
Support tickets and customer service interactions
Feedback, reviews, and survey responses
Contest entries and promotional participation

2.2 Technical Information

Device and Browser Information:

IP address and device identifiers
Browser type, version, and language settings
Operating system and device specifications
Screen resolution and device capabilities

Usage Analytics:

Pages visited and time spent on our Website
Click patterns and navigation behavior
Search queries and filters used
Referral sources and exit points

Cookies and Tracking Technologies:

Session cookies for functionality
Persistent cookies for user preferences
Analytics cookies for performance monitoring
Marketing cookies for personalized content (with consent)

2.3 File Upload Data

File Content:

3D design files in various formats (STL, OBJ, STEP, etc.)
Technical specifications and design parameters
Manufacturing requirements and preferences
File metadata and creation details

Associated Information:

File names and descriptions
Upload timestamps and user attribution
Processing history and modifications
Quality control and manufacturing notes

2.4 Location Information

IP address geolocation for service customization
Shipping address verification
Regional pricing and availability
Fraud prevention and security measures

3. How We Use Your Information

3.1 Service Provision

Process and fulfill your 3D printing orders
Provide customer support and technical assistance
Manage your account and user preferences
Deliver products and services as requested
Handle payments, billing, and invoicing
Ensure quality control and manufacturing standards

3.2 Communication and Support

Send order confirmations and shipping updates
Provide customer service and technical support
Respond to inquiries, complaints, and feedback
Send important service announcements
Facilitate account recovery and security notifications

3.3 Business Operations

Website functionality and user experience optimization
Security monitoring and fraud prevention
Analytics and performance measurement
Service improvement and feature development
Compliance with legal and regulatory requirements

3.4 Marketing and Promotions (With Consent)

Send promotional offers and service updates
Conduct contests, sweepstakes, and promotional campaigns
Provide personalized product recommendations
Share industry insights and educational content
Invite participation in surveys and feedback programs

3.5 Legal and Compliance

Compliance with applicable laws and regulations
Response to legal requests and court orders
Protection of our rights and property
Investigation of suspected illegal activities
Enforcement of our Terms and Conditions

4. Legal Basis for Processing (DPDP Act Compliance)

4.1 Consent

Marketing communications and promotions
Non-essential cookies and tracking
Optional service features and enhancements
Participation in contests and surveys

4.2 Contractual Necessity

Account creation and management
Order processing and fulfilment
Payment processing and billing
Customer support and service delivery

4.3 Legitimate Interest

Website security and fraud prevention
Service improvement and analytics
Business communications and relationship management
Legal compliance and regulatory requirements

4.4 Legal Obligation

Compliance with tax and accounting laws
Response to legal requests and court orders
Regulatory reporting and compliance
Investigation of illegal activities

5. Information Sharing and Disclosure

5.1 Service Providers and Partners

Technology Partners:

Web hosting and cloud storage providers
Payment processing and billing services
Analytics and performance monitoring tools
Customer support and communication platforms

Logistics Partners:

Shipping and delivery companies
Warehouse and fulfilment services
Customs and import/export agents
Insurance and protection services

Professional Services:

Legal advisors and consultants
Accounting and audit firms
Marketing and advertising agencies
Business intelligence and analytics providers

5.2 Business Transfers

In the event of a merger, acquisition, or business transfer, your information may be transferred as part of the business assets, subject to the same privacy protections.

5.3 Legal Requirements

Court orders and legal proceedings
Law enforcement investigations
Regulatory compliance requirements
Protection of rights and safety

5.4 Consent-Based Sharing

Marketing partnerships and collaborations
Industry research and development projects
Educational and promotional activities
Customer testimonials and case studies

5.5 Information We Do Not Share

We do not sell, trade, or otherwise transfer your personal information to third parties for their independent marketing purposes without your explicit consent.

6. International Data Transfers

6.1 Cross-Border Processing

Use of international cloud storage and hosting services
Work with global technology and service providers
Process payments through international gateways
Provide services to international customers

6.2 Safeguards for International Transfers

Adequate level of data protection in the destination country
Appropriate contractual safeguards with service providers
Compliance with applicable data transfer regulations
Your rights remain protected regardless of processing location

6.3 Specific International Services

Cloud hosting providers (AWS, Google Cloud, Microsoft Azure)
Payment processors (Stripe, PayPal, Razorpay)
Analytics services (Google Analytics)
Communication platforms (email, chat, phone services)

7. Data Security and Protection

7.1 Security Measures

Technical Safeguards:

Industry-standard encryption for data transmission and storage
Secure server infrastructure with regular security updates
Multi-factor authentication for administrative access
Regular security monitoring and threat detection
Automated backup and disaster recovery systems

Organizational Safeguards:

Staff training on data protection and privacy practices
Restricted access to personal information on a need-to-know basis
Regular security audits and vulnerability assessments
Incident response and breach notification procedures
Vendor security assessments and compliance requirements

7.2 File Security

Encrypted file storage with access controls
Secure file transmission protocols
Regular backup and versioning systems
Segregated storage for different user accounts
Secure deletion procedures when files are no longer needed

7.3 Payment Security

PCI DSS compliant payment processing
Tokenization of sensitive payment information
Secure payment gateways and processors
Regular security audits of payment systems
Fraud monitoring and detection systems

7.4 Breach Notification

Conduct immediate investigation and containment
Notify the Data Protection Board of India within 72 hours (as required)
Inform affected users without undue delay
Provide clear information about the nature and impact of the breach
Take remedial actions to prevent future incidents

8. Data Retention and Deletion

8.1 Retention Principles

Providing our services and fulfilling our contractual obligations
Complying with legal and regulatory requirements
Resolving disputes and enforcing our agreements
Legitimate business purposes and record-keeping

8.2 Specific Retention Periods

Account Information:

Active accounts: Retained while account remains active
Inactive accounts: Retained for 3 years after last activity
Closed accounts: Basic information retained for 7 years for legal compliance

Transaction Records:

Order and payment information: Retained for 7 years for tax and accounting purposes
Shipping records: Retained for 2 years for warranty and support purposes
Refund and dispute records: Retained for 7 years for legal compliance

File Upload Data:

Active project files: Retained during project lifecycle and 6 months after completion
Completed project files: Retained for 2 years for reorder and support purposes
User-requested deletion: Files deleted within 30 days of request

Communication Records:

Customer support tickets: Retained for 3 years for service improvement
Marketing communications: Retained until consent is withdrawn
Legal correspondence: Retained for 7 years for legal compliance

8.3 Automated Deletion

Delete expired data according to retention schedules
Remove temporary files and cached data
Clean up system logs and analytical data
Purge marketing lists when consent is withdrawn

8.4 User-Initiated Deletion

Within 30 days for standard requests
Subject to legal and contractual obligations
With confirmation of successful deletion
Including instructions for any residual data

9. Your Rights and Choices

9.1 Data Principal Rights (Under DPDP Act)

Right to Information:

Know what personal information we collect and process
Understand the purposes and legal basis for processing
Receive information about data sharing and transfers
Access our privacy policies and data handling practices

Right of Access:

Request copies of your personal information
Receive information in a structured, commonly used format
Access your transaction and communication history
Review your account settings and preferences

Right to Correction:

Update inaccurate or incomplete personal information
Modify your account details and preferences
Correct errors in your order and billing information
Amend your communication preferences

Right to Erasure:

Request deletion of your personal information
Close your account and remove associated data
Withdraw consent for specific processing activities
Remove information no longer needed for stated purposes

Right to Data Portability:

Receive your personal information in a portable format
Transfer your data to another service provider
Access your file upload history and project data
Export your account information and preferences

9.2 Consent Management

Withdraw consent for marketing communications at any time
Modify your cookie and tracking preferences
Opt-out of non-essential data processing
Update your communication preferences

9.3 Exercising Your Rights

Use the privacy controls in your account settings
Contact us at support@makenica.com
Submit requests through our website contact form
Call us at +91-9606770777 during business hours

9.4 Response Time and Process

Within 30 days for standard requests
Within 72 hours for urgent security matters
With confirmation of actions taken
Including any applicable limitations or exceptions

9.5 Complaint Process

Contact our Data Protection Officer at support@makenica.com
File a complaint with the Data Protection Board of India
Seek redress through applicable legal channels
Use our internal grievance mechanism

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our services. We use different types of cookies for various purposes.

10.2 Types of Cookies We Use

Strictly Necessary Cookies:

Essential for website functionality and security
Enable account login and session management
Provide shopping cart and checkout functionality
Cannot be disabled without affecting website operation

Performance and Analytics Cookies:

Help us understand how visitors use our website
Collect anonymous information about page views and user behaviour
Enable us to improve website performance and user experience
Provide insights for service enhancement

Functional Cookies:

Remember your preferences and settings
Provide personalized content and recommendations
Enable social media integration and sharing
Enhance user experience with customized features

Marketing and Advertising Cookies:

Deliver relevant advertisements and promotional content
Track the effectiveness of marketing campaigns
Enable personalized product recommendations
Facilitate remarketing and targeted advertising

10.3 Third-Party Cookies

Google Analytics for website analytics
Payment processors for transaction security
Social media platforms for sharing functionality
Marketing partners for advertising and promotions

10.4 Cookie Management

Browser settings to block or delete cookies
Our cookie preference center (when available)
Third-party opt-out tools and preferences
Device settings for mobile applications

10.5 Consequences of Disabling Cookies

Website functionality and user experience may be affected
Account login and session management may be impacted
Shopping cart and checkout processes may not work as expected
Personalized content and recommendations may be reduced

11. Children's Privacy

11.1 Age Restrictions

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children without verifiable parental consent.

11.2 Parental Consent

Delete the information as soon as possible
Terminate any associated accounts
Implement additional safeguards to prevent future collection
Notify parents or guardians as appropriate

11.3 Educational Use

Schools must obtain appropriate consent from parents/guardians
We provide additional privacy protections for student data
Educational data is segregated and specially protected
Teachers and administrators receive privacy training

11.4 Reporting Concerns

If you believe we have inadvertently collected information from a child, please contact us immediately at support@makenica.com.