Shipping Policy

Makenica Private Limited

46, 7th Main, JC Industrial Estate, Bengaluru Karnataka 560062
Email: support@makenica.com | Phone: +91-9606770777

1. General Shipping Information

1.1 Processing Time

All orders are processed within 25 business days after order confirmation and payment receipt. Custom 3D printing orders may require additional processing time depending on complexity and specifications. We operate Monday through Friday (excluding public holidays).

1.2 Shipping Methods

We partner with reputed courier services including:

• Domestic Shipping: Delhivery, Blue Dart, DTDC, FedEx, and other reliable carriers
• International Shipping: DHL Express, FedEx International, UPS Worldwide

1.3 Shipping Zones

• Domestic (India): All states and union territories
• International: Worldwide shipping available (subject to carrier restrictions and customs regulations)

2. Shipping Charges and Payment

2.1 Shipping Cost Structure

Customers are responsible for all shipping charges. Our shipping cost structure operates as follows:

• Estimated Shipping Charges: Collected during checkout based on package dimensions, weight, and destination
• Actual Shipping Charges: Calculated at the time of dispatch based on:
  • Final package dimensions and weight
  • Selected shipping method
  • Destination address
  • Current carrier rates

2.2 Shipping Cost Reconciliation

• If actual shipping charges exceed the estimated amount collected, customers will be invoiced for the difference
• Payment for additional charges must be made before shipment dispatch
• If actual charges are less than estimated, the difference will be refunded to the original payment method within 57 business days

2.3 Domestic Shipping Rates

Shipping charges vary based on:

• Package weight and dimensions
• Delivery location and pin code
• Service type (standard/express)
• Insurance requirements

2.4 International Shipping

• Shipping costs calculated based on destination country, package specifications, and selected service level
• Express and economy options available for most destinations
• Delivery timeframes: 310 business days depending on destination and service selected

3. Order Tracking

3.1 Tracking Information

Once your order is dispatched, you will receive tracking information via:

• Email: Sent to your registered email address
• WhatsApp: Delivered to your registered mobile number (for domestic orders)
• SMS: Backup notification method

3.2 Tracking Details Include:

• Courier partner name
• Tracking/AWB number
• Estimated delivery date
• Direct link to track your shipment

4. International Shipping & Customs

4.1 Customer Responsibilities

International customers are fully responsible for:

• Import duties and customs fees
• Taxes and tariffs as per destination country regulations
• VAT, GST, or other applicable charges
• Customs clearance procedures

4.2 Customs Support

Makenica will provide limited support for:

• Invoice modifications: Name and address changes only
• Documentation: Providing necessary commercial invoices and shipping documents

4.3 Customs Disclaimer

We do not provide support for:

• Duty calculations or estimates
• Customs clearance delays beyond documentation issues
• Additional charges imposed by customs authorities
• Package seizure or return due to customs noncompliance

4.4 Restricted Countries

We cannot ship to certain countries due to carrier restrictions, trade embargoes, or regulatory limitations. Please contact us to confirm shipping availability to your location.

5. Delivery Process

5.1 Delivery Attempts

• Carriers will typically make 23 delivery attempts
• Customers will be notified of delivery attempts via courier communication
• Packages not collected within the carrier's holding period will be returned

5.2 Address Accuracy

• Customers are responsible for providing accurate, complete delivery addresses
• Address changes after dispatch may incur additional charges
• PO Box deliveries may not be available for all services

5.3 Delivery Inspection

Upon receiving your package:

1. Inspect the package exterior before accepting delivery
2. Note any visible damage on the delivery receipt
3. If possible, perform unboxing with video recording (recommended for damage claims)

6. Return and Refund Policy

6.1 Return Eligibility

Limited return policy applies due to custom manufacturing:

• Accepted Returns: Manufacturing defects or quality issues, Shipping damage during transit, Incorrect items delivered
• NonReturnable Items: Custom 3D printed products made to customer specifications, Items damaged due to customer misuse, Products modified after delivery

6.2 Damage Claims Process

For shipping damage claims:

1. Immediate Action Required: Contact support@makenica.com within 24 hours of delivery
2. Video Evidence: Provide unboxing video showing:
   • Unopened package condition
   • Complete unboxing process (unedited)
   • Clear documentation of damage while item remains in original packaging
3. Documentation: Include order number, delivery details, and description of damage

Important: Claims reported after 24 hours will not be processed.

6.3 Manufacturing Defect Claims

• Report defects within 7 days of delivery
• Provide detailed photos/videos of the defect
• Include order number and product specifications
• Products must be unused and unaltered

6.4 Return Process

1. Obtain Return Authorization Number (RAN) from our support team
2. Pack items securely in original packaging
3. Ship to our returns address (provided with RAN)
4. Customer responsible for return shipping costs unless defect is confirmed

7. Insurance and Liability

7.1 Shipment Insurance

• Basic insurance included for orders above ₹10,000
• Additional insurance available upon request for highvalue shipments
• Insurance claims processed as per carrier terms and conditions

7.2 Liability Limitations

• Makenica's liability limited to order value
• Not liable for indirect, consequential, or special damages
• Carrier liability governed by their terms of service
• Transit delays beyond our control are not grounds for compensation

8. Force Majeure

We are not liable for shipping delays or failures due to circumstances beyond our control, including:

• Natural disasters, pandemics, or extreme weather
• Strikes, labor disputes, or carrier service disruptions
• Government restrictions or regulatory changes
• International trade restrictions or customs issues

9. Policy Updates

This shipping policy may be updated periodically. Changes will be communicated via:

• Website notifications
• Email updates to registered customers
• Order confirmation emails for new policies

10. Contact Information

For shippingrelated queries, support, or claims:

Email: support@makenica.com
Phone: +919606770777
Address: 46, 7th Main, JC Industrial Estate, Bengaluru Karnataka 560062
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

Effective Date: November 2024
Last Updated: 1st October 2025

By placing an order with Makenica Private Limited, you acknowledge that you have read, understood, and agree to this shipping policy.