Makenica Private Limited

46, 7th Main, JC Industrial Estate, Bengaluru Karnataka 560062
Email: support@makenica.com | Phone: 919606770777

Effective Date: April 2016
Last Updated: October 2025

1. Introduction and Acceptance

1.1 Agreement Overview

These Terms and Conditions ("Terms") constitute a legal agreement between you ("User," "Customer," or "you") and Makenica Private Limited ("Makenica," "Company," "we," "us," or "our"). These Terms govern your use of our website at makenica.com ("Website") and all services provided through the Website.

1.2 Acceptance of Terms

By accessing, browsing, or using our Website, creating an account, uploading files, or purchasing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or services.

1.3 Legal Capacity

You represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• If you are acting on behalf of a company or organization, you have the authority to bind such entity to these Terms

1.4 Modifications to Terms

We reserve the right to modify, update, or revise these Terms at any time. We will notify users of significant changes by:

• Posting the updated Terms on our Website
• Sending email notifications to registered users
• Displaying prominent notices on the Website

Your continued use of the Website after such modifications constitutes your acceptance of the updated Terms.

2. Account Registration and Management

2.1 Account Creation

Users may create accounts on our Website to access certain features and services. To create an account, you must:

• Provide accurate, current, and complete information
• Choose a secure password
• Verify your email address
• Accept these Terms and our Privacy Policy

2.2 Account Responsibilities

You are solely responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use or security breach
• Ensuring your account information remains accurate and uptodate

2.3 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion if you:

• Violate these Terms or our policies
• Engage in fraudulent or illegal activities
• Provide false or misleading information
• Fail to pay for services rendered

You may delete your account at any time by contacting us at support@makenica.com.

3. Services and Platform Usage

3.1 3D Printing Services

Makenica provides online 3D printing services, including but not limited to:

• Custom 3D printing in various materials and technologies
• Design consultation and optimization services
• File processing and preparation services
• Quality control and finishing services

3.2 Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access. We may temporarily suspend services for:

• Scheduled maintenance
• Technical upgrades
• Emergency repairs
• Force majeure events

3.3 Service Modifications

We reserve the right to modify, discontinue, or add new services at any time without prior notice. We will make reasonable efforts to notify users of significant service changes.

4. File Upload and Intellectual Property

4.1 File Upload Rights

By uploading files to our Website, you represent and warrant that:

• You own or have the necessary rights to use and distribute the files
• The files do not infringe any thirdparty intellectual property rights
• The files comply with all applicable laws and regulations
• You have obtained all necessary permissions and licenses

4.2 License Grant

By uploading files, you grant Makenica a nonexclusive, royaltyfree, worldwide license to:

• Use, process, and modify your files solely for providing 3D printing services
• Store files securely for the duration necessary to complete services
• Make technical adjustments required for manufacturing processes

4.3 Intellectual Property Protection

• You retain all ownership rights in your original designs and files
• We do not claim ownership of your intellectual property
• We will not use your files for any purpose beyond providing requested services
• We maintain strict confidentiality regarding your designs and files

4.4 Prohibited Content

You may not upload files containing:

• Weapons, weapon components, or ammunition
• Copyrighted material without proper authorization
• Obscene, defamatory, or offensive content
• Illegal or harmful items
• Personal data or sensitive information of third parties

4.5 File Security and Storage

• Files are stored securely using industrystandard encryption
• Files are retained only as long as necessary to provide services
• Files may be deleted after completion of services or account termination
• We maintain backup copies solely for operational purposes

5. Orders and Purchasing

5.1 Order Process

To purchase our services:

1. Upload your 3D files or request a design consultation
2. Receive and review our quote
3. Select materials, finishing options, and quantities
4. Provide shipping and billing information
5. Complete payment to confirm your order

5.2 Order Acceptance

• All orders are subject to our acceptance
• We may refuse orders at our sole discretion
• Order confirmation constitutes a binding contract
• We may require additional information before processing orders

5.3 Pricing and Payment

• All prices are in Indian Rupees (INR) unless otherwise specified
• Prices include manufacturing costs but exclude shipping and applicable taxes
• Payment must be made in full before production begins
• We accept various payment methods as displayed on our Website
• Additional charges may apply for expedited services or special requirements

5.4 Order Modifications and Cancellations

• Order modifications may be possible before production begins
• Cancellations may be subject to charges depending on the stage of production
• Once production has started, orders cannot be cancelled
• Refunds will be processed according to our Refund Policy

6. Feedback and Suggestions

6.1 Feedback Welcome

We encourage and value feedback, suggestions, comments, and ideas ("Feedback") from our users regarding our services, Website, and overall user experience.

6.2 Implementation Rights

By providing Feedback, you agree that:

• We may implement, modify, or incorporate any Feedback at our sole discretion
• We are under no obligation to implement any specific Feedback
• Implementation of Feedback does not create any employment or partnership relationship
• You will not receive compensation for implemented Feedback

6.3 Feedback License

You grant us a nonexclusive, royaltyfree, perpetual, worldwide license to:

• Use, modify, and incorporate your Feedback
• Create derivative works based on your Feedback
• Share Feedback internally for improvement purposes
• Use Feedback for product development and service enhancement

6.4 Feedback Confidentiality

• Unless explicitly marked as confidential, Feedback will be treated as nonconfidential
• We may use anonymized Feedback for marketing and promotional purposes
• Feedback containing personal information will be handled according to our Privacy Policy

6.5 Feedback Response

• We may acknowledge receipt of Feedback but are not obligated to respond
• Response times may vary depending on the nature and complexity of Feedback
• Feedback does not constitute formal notice under these Terms

7. Promotions and Contests

7.1 Promotional Activities

We may periodically offer promotions, contests, giveaways, or special offers ("Promotions") through our Website, email campaigns, or social media channels.

7.2 Promotion Terms

Each Promotion will be governed by:

• Specific terms and conditions applicable to that Promotion
• These general Terms and Conditions
• Applicable laws and regulations in India
• Platformspecific rules (for social media contests)

7.3 Participation Eligibility

• Participants must be at least 18 years of age
• Participants must be residents of India unless otherwise specified
• Employees of Makenica and their immediate family members are not eligible
• One entry per person unless otherwise specified

7.4 Compliance with Laws

• All Promotions comply with the Prize Competitions Act, 1955
• Promotions valued above statutory limits will require appropriate licenses
• We reserve the right to modify or cancel Promotions to ensure legal compliance

7.5 Prize Terms

• Prizes are nontransferable and cannot be exchanged for cash
• Prize substitution may occur if original prizes become unavailable
• Winners are responsible for applicable taxes on prize values
• Unclaimed prizes may be forfeited after specified periods

7.6 Winner Selection and Notification

• Winners will be selected according to the specific Promotion rules
• Winners will be notified via email or phone within specified timeframes
• Winners may be required to provide additional verification information
• Public announcement of winners may occur unless winners request anonymity

8. Communication and Contact

8.1 Communication Channels

You may contact us through the following channels:

• Email: support@makenica.com
• Phone: +919606770777
• Address: 46, 7th Main, JC Industrial Estate, Bengaluru Karnataka 560062
• Website: Contact forms and live chat (when available)

8.2 Response Times

We strive to respond to inquiries within:

• 24 hours for urgent matters
• 48 hours for general inquiries
• 5 business days for complex technical questions

8.3 Communication Preferences

• Accountrelated communications will be sent to your registered email
• Marketing communications require optin consent
• You may unsubscribe from marketing communications at any time
• Essential service communications cannot be opted out of

8.4 Communication Content

When contacting us, please:

• Provide clear and detailed information about your inquiry
• Include relevant order numbers or account information
• Use respectful and professional language
• Avoid sharing sensitive information through unsecured channels

9. Privacy and Data Protection

9.1 Privacy Policy

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9.2 Data Collection

We may collect various types of information, including:

• Personal identification information
• Technical information about your device and usage
• Files and designs you upload
• Communication records

9.3 Data Security

We implement appropriate technical and organizational measures to protect your personal information and uploaded files from unauthorized access, alteration, disclosure, or destruction.

9.4 Data Retention

We retain personal information and uploaded files only as long as necessary to:

• Provide requested services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

10. Limitation of Liability

10.1 Service Disclaimer

Our services are provided "as is" and "as available." We make no warranties, express or implied, regarding:

• Uninterrupted or errorfree service
• Complete accuracy of information
• Fitness for any particular purpose
• Noninfringement of thirdparty rights

10.2 Limitation of Damages

To the maximum extent permitted by law, our total liability for any claims arising from these Terms or your use of our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

10.3 Excluded Damages

We shall not be liable for any:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Thirdparty claims or actions

10.4 User Responsibility

You acknowledge and agree that:

• You use our services at your own risk
• You are responsible for the suitability of our services for your intended use
• You will backup important files before uploading
• You will review and approve all quotes and specifications before placing orders

11. Indemnification

11.1 User Indemnification

You agree to indemnify, defend, and hold harmless Makenica, its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of our Website and services
• Your violation of these Terms
• Your infringement of any thirdparty rights
• Any content you upload or submit

11.2 ThirdParty Claims

You specifically agree to indemnify us against any thirdparty claims related to:

• Intellectual property infringement of your uploaded files
• Misuse of manufactured products
• Violation of applicable laws or regulations
• Breach of confidentiality or privacy rights

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising out of or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

12.3 Dispute Resolution Process

Before initiating legal proceedings, we encourage you to:

1. Contact our customer support team to resolve the issue
2. Allow reasonable time for us to investigate and respond
3. Consider alternative dispute resolution methods

12.4 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

13. Miscellaneous Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Makenica regarding your use of our services.

13.2 Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision.

13.3 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms at any time.

13.4 Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters or acts of God
• Government actions or regulations
• Labor strikes or disputes
• Technical failures or cyber attacks
• Pandemic or health emergencies

13.5 Survival

Provisions that by their nature should survive termination of these Terms shall survive, including but not limited to intellectual property rights, limitation of liability, indemnification, and governing law provisions.

13.6 Updates and Notices

We may provide notices and updates through:

• Email to your registered address
• Prominent display on our Website
• Inapp notifications
• Postal mail to your registered address

14. Contact Information

For questions about these Terms and Conditions or our services, please contact us:

Makenica Private Limited
Address: 46, 7th Main, JC Industrial Estate, Bengaluru Karnataka 560062
Email: support@makenica.com
Phone: +919606770777
Website: https://makenica.com

Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.